Terms & Conditions

1. Definitions

Throughout these Terms, the following words carry specific meanings:

"Agreement"

— these Terms & Conditions, together with any booking confirmation or written engagement summary.

"We / Us / Our"

— Hearthlink, operating from 71 Sukhumvit Road, Khlong Toei, Bangkok 10110, Thailand.

"User / You / Your"

— any individual or organisation that accesses our website or engages our services.

"Service"

— any session, workshop, programme, or material provided by Hearthlink, including document organisation support, co-communication workshops, and group programmes.

"Content"

— all text, guides, checklists, templates, exercises, and materials produced or shared by Hearthlink.

"Website"

— the pages available at https://hearthlinke.biz and any subpages.

2. Acceptance of Terms

By using our Website or booking a Service, you confirm that you have read and understood this Agreement and agree to be bound by it.

• You must be at least 18 years of age, or the age of majority in your jurisdiction, to engage our Services.
• If you are arranging services on behalf of an organisation, you confirm you have authority to bind that organisation to these Terms.
• If you do not agree, please do not use our Website or book our Services.

3. Service Description

Hearthlink provides the following types of support, all of which are general education, document organisation, and communication assistance only:

Services are available to individuals and organisations based in Thailand. We reserve the right to decline engagements at our discretion. Availability is subject to scheduling and capacity.

4. User Responsibilities

When engaging with Hearthlink, you agree to:

• Provide accurate and honest information when booking or communicating with us.
• Attend booked sessions at the agreed time, or give reasonable notice of cancellation (see Section 6).
• Use our Content and materials for personal or internal organisational purposes only.
• Treat our facilitators and other participants with courtesy and respect.
• Seek independent professional advice (legal, financial, psychological) for matters that go beyond document organisation and general communication education.

You agree not to misrepresent our services as legal, financial, or therapeutic advice, and not to share or distribute our proprietary materials without prior written consent.

5. Intellectual Property

All Content on this Website and within our service materials — including guides, checklists, workshop exercises, and written frameworks — is owned by or licensed to Hearthlink and is protected under applicable intellectual property law.

We grant you a personal, non-exclusive, non-transferable licence to use materials provided to you as part of a booked Service for your own family or organisation's internal purposes. You may not:

• Reproduce, distribute, or publish our materials commercially.
• Modify or adapt our materials and present them as your own.
• Use our name, logo, or branding without written permission.

6. Payment Terms

Our current service fees are listed in Thai Baht (฿) on our website. Prices are subject to change; the fee confirmed at the time of booking applies.

• Payment is required before or at the time of the session unless otherwise agreed in writing.
• We accept bank transfer and other methods confirmed during booking.
• Cancellations made 48 hours or more before a session are eligible for a full refund or rescheduling.
• Cancellations within 48 hours may be subject to a cancellation fee of up to 50% of the session fee.
• No-shows without notice are non-refundable.

7. Service-Specific Terms

The following additional terms apply to our services:

Scope and Delivery

• Sessions are delivered in-person at our Bangkok location or by video call, as agreed at booking.
• The scope of each session is limited to the service booked. Out-of-scope requests may require a separate booking.
• We will make reasonable efforts to accommodate scheduling preferences but cannot always fulfil specific time requests.

Confidentiality

We treat information shared during sessions with care. We do not share personal details with third parties except as required by Thai law. Please see our Privacy Policy for full details.

Nature of Service

Our services are general education and organisational support only. Nothing provided by Hearthlink constitutes legal, financial, psychological, or therapeutic advice. Outcomes depend on individual circumstances and we make no representations about results.

8. Disclaimers

Our services and website content are provided on an "as available" basis. To the extent permitted by Thai law:

• We do not warrant that our services will meet every specific family situation.
• We do not promise particular outcomes from attending sessions or workshops.
• Information on our website is for general informational purposes and is not professional advice of any kind.
• We are not responsible for decisions made based on materials or sessions, which remain the responsibility of the individuals involved.

9. Limitation of Liability

To the fullest extent permitted under Thai law, Hearthlink's total liability for any claim arising from or related to our services shall not exceed the amount you paid for the specific service giving rise to the claim.

We are not liable for indirect, incidental, or consequential losses, including loss of earnings, business disruption, or emotional harm, arising from your use of our services or website.

Nothing in these Terms limits liability for fraud, wilful misconduct, or liability that cannot be excluded under the Thai Consumer Protection Act or other applicable legislation.

10. Indemnification

You agree to indemnify and hold Hearthlink, its staff, and associates harmless from any claims, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of our materials, or your representation of our services in a misleading way to others.

11. Termination

Either party may end an engagement:

• By you: Cancel any booking in line with the cancellation policy in Section 6.
• By us: We may decline to continue an engagement if conduct is disrespectful, if the scope is materially different from what was booked, or if circumstances make delivery impractical.

Sections on intellectual property, disclaimers, limitation of liability, and dispute resolution survive termination of any engagement.

12. Dispute Resolution

These Terms are governed by the laws of the Kingdom of Thailand. In the event of a disagreement, we encourage you to contact us first so that we can try to resolve the matter informally.

If an informal resolution is not reached within 30 days, disputes shall be referred to the courts of Thailand with jurisdiction in Bangkok.

For consumer matters, you may also contact the Office of Consumer Protection Board (OCPB) in Thailand.

13. General Provisions

• Entire Agreement: These Terms, together with any booking confirmation, represent the full agreement between us.
• Severability: If any part of these Terms is found unenforceable, the remainder continues in full effect.
• Waiver: Our decision not to enforce a provision on one occasion does not waive our right to enforce it later.
• Assignment: You may not assign your rights under this Agreement without our consent. We may assign ours with reasonable notice.
• Notices: Formal notices should be sent by email to [email protected] or by post to our address below.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or applicable law. When we do, we will update the "Last Updated" date at the top of this page.

Continuing to use our services after changes are posted means you accept the updated Terms. If you have a booking already confirmed, the Terms in effect at the time of booking continue to apply unless otherwise agreed.

15. Contact

If you have questions about these Terms, please reach out: